15 Jun

Aquila Marketing Discovers Techniques to Problem Solve

“No one likes someone who is always whining or complaining. In fact, we make an effort to dodge those type of people. People that always have something negative to say are the one’s that cause negativity in an office and work environment,” says Michele Uhlohorn, managing director of Aquila Marketing. At the workplace, constant complaints and whining often lead to negative consequences in leadership and the overall company culture. “It’s important to understand how to turn this around. How can we make complainers into people that critical thinking and problem solve?” asks Michele Uhlohorn of Aquila Marketing. There are various techniques to approach this issue:

 

Identify Facts

 

When a worker is complaining about something, communicate efficiently. The difference between a good leader and bad one is that they communicate. Make sure this worker understands the situation and outcomes. “Present facts in a proper manner and make it relevant to the issue and task at hand,” says Michele Uhlohorn of Aquila Marketing.

 

Offer Solutions

 

To those that complain, instead of always saying something negative, give the alternative of actually offering a solution. For example, if you don’t like what you’re working on project wise or you’re having trouble — there is no harm in asking for help or asking for an alternative task that’s equally important. By finding the problem and trying to solve it you’ve made yourself stand out.

 

Understandable complaints vs. Unnecessary Ones

 

You want to be the type of leader that your representatives want to turn to. It’s important to understand that you need to set boundaries as to what type of complaint is allowed. For example, if your office is too cold and you’re unable to work — that’s something that you can portray and complain about. Problems that usually have solutions and fixes are the ones that are understandable. From a worker’s perspective being able to have an MD that listens is important and crucial.